Our Experts

 

   
John & Shanda Shepard, Owners

John and Shanda Shepard are second generation owners after John's parents, Cliff and Cheryl Whitaker, retired in 2006. John is a graduate of the United States Naval Academy and a Marine Corps veteran, and Shanda graduated from Virginia Tech. Both have a drive to make Carpet One Floor & Home the best that it can be and look forward to serving the needs of Panama City and surrounding areas for another 32 years!

John is a graduate of the U.S. Naval Academy with a degree in Economics.  As a Marine Corps veteran, his professionalism and integrity are foremost in this industry.  Through years of professional education, John became the premier flooring expert in Panama City accruing designations from all major flooring authorities: World Floor Covering Association (WFCA), National Wood Flooring Association (NWFA), and Certified Flooring Installers (CFI).

 

Crystal Pitts, CFS, Flooring Design Consultant

Born and raised in Bay County, Crystal is surrounded by family and enjoys spending time with all of them. With her husband, Jon, of over 19 years, they have two children and enjoy camping, deep sea fishing, being outdoors, and going to the beach. As you might imagine, family is very important to her, and her favorite times are constantly doing stuff together with them.

Crystal began selling floors in 2000 right here at Carpet One Floor & Home, and she says it has been a very fulfilling experience.  The most important part: making friendships with customers who still email her, call her, talk about personal life, and simply stop back by the store to say hello. The biggest excitement of the endeavor is seeing different houses, creating designs with new and beautiful products, and enjoying the styles unique to each person's taste. She says that a huge reward for what she does is simply seeing the joy in her client's face once the project is complete.

Along her way, Crystal has had the opportunity to work on some fairly exclusive projects.  Reminiscing, her favorite is probably the Pirate Ship sailing out of Treasure Harbor Marina. Both different and challenging, seeing the final product was very rewarding, and the best part is that she continues to work on it today as they continuously remodel different areas. Another of her favorite areas are showers. Through creation of designs and layouts directly with her clients, she uncovers their special wants and needs and translates them into beautiful results.  Of course, every project brings with it challenges, and she says she loves resolving them directly with the customer and including them throughout the process because it enhances customer satisfaction.

Through the years, Crystal has met hundreds of people who still come to her today for their flooring needs. In fact, over half of her customers today are repeat customers or friends and family of previous clients. As they look to renovate or complete additional spaces, to update second homes, or to redo their current home for the second or third time, they seem to come back because of trust for her and Carpet One Floor & Home.

   

 

   
Installation Professionals, Five Diamond Professionals

We believe in flawless execution every step of the way, so our work continues after you’ve made your flooring selection. We are experts in flooring installation, and we stand behind our work with a “Life of Floor” warranty. You can rely on our flooring installation experts. After all, this is your home we’re talking about.

Our installers undergo regular training to achieve the highest levels of technical and customer service expertise.  In fact, check around, and you will see that our store has the only certified installers in Panama City, FL.  It is not because we are satisfied with what we do that our people achieve excellence--it is because we care about doing more for our customers.  We demand the best from each installer, and we match their skills with each job to ensure the best possible performance.  When new products come out, we ensure proper training is received, and we pass on the newest industry information and standards to ensure that the customer receives the very best possible job the first time, every time.  Come in our store, and you will see for yourself the hard work and dedication demonstrated by our Installation Team on our Wall of Fame.

 

Shanda Shepard, Vice President

Customer oriented and focused professional

Shanda is part of the second generation of ownership for Carpet One Floor & Home in Panama City.  She brings a bachelor degree from Virginia Tech along with years of experience in the customer service field.  Together with her husband, John, she works daily to improve the customer experience at the store.